Service Sector Books in Harvard University and Hong Kong

　 　　　　　　　　　　　　　　　　 　　　　　　　　　　　March 29,2003

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1.Service Economy

After Industrial Society: The Emerging Self-service Economy, Jonathan Gershuny, The Macmillan Press Ltd, London 1978, HD 9980.5.G47 1978b pp.181

Output Measurement in the Service Sectors, edited by Zvi Griliches, The University of Chicago Press 1992, pp.560 WID-LC HD 9981.5.O97 1992

The New Service Society, Russell Lewis, Longman, London 1973, HD9980.5.L47, pp. 179

The New Service Economy: The Transformation of Employment in Industrial societies, J.I.Gershuny, I. D. Miles, Praeger Publishers 1983, New York, HD 9980.5.G48 1983 pp. 283

THE SERVICE INDUSTRIES, YVES SABOLO, INTERNATIONAL LABOUR OFFICE,
1975, pp.238 HD9980.5.S23

SERVICE: THE NEW ECONOMY, THOMAS M STANBACK, JR., ROWMAN & ALLANHELD, 1981, pp.156 HD9981.5.S45

Measurement of Service in an Input-Output Framework, Kimio Uno, Elsevier Science Publishers B.V. 1989, ISBN 0 444 70531 7, pp.402

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2.Strategy

Strategic Management and Marketing in the Service Sector, Christian Gronroos, Marketing Science Institute, Cambridge, Massachusetts 1983, HD 9980.5.G76 1983 pp.120

THE SERVICE INDUSTRIES: Strategy, Structure and Financial Performence Derek F Channon; Manchester Business School; 1978 HD 9982.5.C42 pp 292

Strategic Trends in service: An Inquiry into the Global Service Economy, edited by ALBERT BRESSAND AND KALYPSO NICOLAIDIS Harper & Row, Publishers, New York, Ballinger Division,1989 pp.360 WID-LC HD 9980.5.S 77 1989

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3.Growth

Service-Led Growth: The Role of the Service Sector in World Development, Dorothy I. Riddle, Praeger Publishers 1986, New York, HD 9980.5.R53, pp. 289

SLOW GROWTH AND THE SERVICE ECONOMY, PASCAL PETIT 1986, St. Martin's Press, New York HD 9980.5.P37 pp241

The Service Economy: Lever to Growth, Jacques Nusbaumer, Kluwer Academic Publishers, Boston, 1987, HD 9980.5.N8713 1987 pp. 116

SERVICE INDUSTRY GROWTH: CAUSE AND EFFECTS, HERBERT G. GRUBEL AND
MICHAEL A. WALKER ,FRASER INSTITUTE,1989, pp.279, HD9985.C32.G78x1989

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4.Management

DEMING'S 14 Points Applied to Services, A.C. ROSANDER, Marcel Dekker, Inc. 1991, New York. Basel. Hong Kong HD 9980.5.R674.1991 pp148

Management in Service Industries, Edited by Peter Jones, Pitman, London 1989, HD 9980.5.M34 1989 pp 326

Management and Analysis of service Operations, Jim Browne, North-Holland, New York 1984, HD 9980.5.B76 1984 pp.240

Management in the Service Economy, James L. Heskett, Harvard Business School Press, Boston, 1986 HD 9980.5.H47 1986 pp.221

Managing the service economy: Prospects and Problem, Edited by ROBERT P. INMAN CAMBRIDGE UNIVERSITY PRESS 1985, pp.336 WID-LC HD 9980.5.M35 1985

Operations Management for Service Industries: Competing in the Service era, Glenn Bassett, Quorum Books, Westport, CT, 1992, HD 9980.5.B37 1992 pp. 261

Service Management: Operating Decisions, David A. collier, Prentice-Hall, Inc., Englewood Cliffs, New Jersey, 1987 HD 9980.5.C655 1987 pp.300

Service Operations Management, James A. Fitzsimmons, Robert S. Sullivan, McGraw-Hill Book 1982, New York HD 9980.5.F55 , pp.449

UNDERSTANDING SERVICES MANAGEMENT: Integrating Marketing, Ornizational Behavior, Operations And Human Resource Management, William J.Glynn/James G.Barnes, Jhon Wiley & Sons, 1995 HD 9980.5.U53 ul 1995 pp.485

THE FUTURE OF SERVICES MANAGEMENT, Colin Armistead, Cranfield University School of Management 1994 HD9980.5.F87 1994 pp.243

MANAGING SERVICE COMPANIES: Strategies For Success, Ken Irons, Addison-Wesley Publishing Company 1994, HD 9980.5.I76 1994 pp.268

SERVICE MANAGEMENT: The Automation Of Services, Davad A.Collier, Reston Publishing Company Inc. 1985 HD 9980.5.C65 pp.182

SERVICE MANAGEMENT: Strategy And Leadership In Service Business, Richard Norman, Jhon Wiley & Sons Ltd. 1991 HD 9980.5.N67 pp 185

OPERATIONS MANAGEMENT IN SERVICE INDUSTRIES AND THE PUBLIC SECTOR Voss/Armistead/Jhonson/Morris, Jhon Wiley & Sons 1985 HD 9980.5.S27 1985 pp 318

SERVICE OPERATIONS MANAGEMENT, Roger W.Schmenner, Prentice Hall 1995
HD 9980.5.S34 1985 UL pp 406

THE SERVICE ENCOUNTER: Managing Employee/Customer Interactions In Service Businesses Czepial/Solomon/Surprenant, D.C Heath And Company1985 HD 9980.5.S27 1985 pp 338

Services Management: An Integrated Approach.(second edition),Bart Van Looy. Prentice Hall .Paul Gemmel，Roland Van Dierdonck， Pearson Education Limited 2003, pp.529

Strategic Management of Services : Framework and Cases, RANJAN DAS, Published by Manzar Khan ,OXPORD UNIVERSITY PRESS ,1997.pp435

Service Management for Competitive Advantage, James A. Fitzsimmons and Mona J. Fitzsimmons, McGRAW-HILL,INC. New York St. Louis San Francisco Auckland Bogota Caracas Lisbon London

Madrid ,1994.HD9980.5.F549 1994 658-dc20 93-35762.pp462

Successful Field Service Management, Donald N. McCafferty, AMACOM.1980. HD9980.5M32 338.4/7 79-54842.pp181

Service Asia: How The Tigers Can Keep Their Stripes, Gerard A. Tocquer, Chan Cudennec, Published in 1998 by Prentice Hall Simon &Schuster (Asia) Pte Ltd.Singapore.pp212

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5 Marketing

Service Management and Marketing: Managing the Moments of Truth in Service competition, Christian Gronroos, Lexington Books,Lexington, Massachusetts/ Toronto, 1990, HD 9980.5.G73 1990, pp. 298

The Essence of Services Marketing Adrian Payne, Prentice Hall,UK,1993, HD 9980.5.P34 1993, pp. 253

MARKETING STRATEGIES FOR SERVICES M.M.Kostecki Pergmon Press 1994, HD 9980.5.M373 1994 pp 250

Service Management and Marketing: Management the Moments of Truth in Service Competition, Christian Gronroos, published by Lexington Books,1990.HD9980.5.G776 1990 658.8-dc20 89-29210.pp298

Services Marketing: Principles and Practice, Adrian Palmer, Catherine Cole, Prentice-hall, Inc. New Jersey1995,HD9980.5.p26 1995 658.8-dc20 94-36242,pp389

Principles of Service Marketing and Management: Christopher Lovelock, Lauren Wright, Prentice-hall, Inc. New Jersey1999,HD9981.5.L68 1998 658.8-dc21 98-49946, pp414

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6. Geography

Service Industries: Growth and Location, Peter Daniels, Cambridge University Press, 1982, HD 9980.5.D36 1982, pp.100

Service Industries: A geographical appraisal, P.W. Daniels, Methuen, London 1985, HD 9980.5.D35 1985 pp.322

The Geography of Service, Edited by Peter Daniels, Seven Illeris, Joel Bonamy and Jean Philippe, Frank Cass, London 1993, HD 9980.5.G44 1993 pp.155

The Changing Geography of the Service Sector, D. G. Price and A.M. Blair, Belhaven Press, London 1989, HD 9980.5.P75 1989 pp.280

*THE CHANGING GEOGRAPHY OF THE SERVICE SECTOR, D.G. Price and A. M. Blair,Belhaven Press, A division of Pinter Publishers LONDON and NEW YORK, pp.280

THE CHANGING GEOGRAPHY OF ADVANCED PRODUCER SERVICES: Theoretical and empirical perspectives, edited by Peter W. Daniels and Frank Moulaert ,Belhaven Press, London and New York WID-LC HD 9980.5.C45 1991

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7. Quality

Applications of Quality Control in the Service industries, A. C. Rosander, Marcel Dekker, Inc, ASQC Quality Press, New York 1985, HD 9980.5.R67 1985 pp.387

Managing for Quality in the Service Sector, Edited by Wiliem F. G. Mastenbroek, Blackwell Business 1991, Oxford, HD 9980.5.M342 1991 pp. 260

QUALITY MANAGEMENT IN SERVICE ORGANIZATIONS, George R.Beilharz /Ross L.Chapman, Longman Business & Professional 1994, HD 9980.5.B395ul 1994 pp 213

SERVICE QUALITY: Mutidisciplinary And Multinational Perspectives, Brown/ Gummesson/ Gustavsson, Lexington Books 1991 HD 9980.5.S4233.C2 1991 pp350

SPC Simplified for Service: Practical Tools for Continuous Quality Improvement, Davida M. Amsden, Howard E. Butler, Robert T. Amsden, 1991 Quality Resources, HD 9980.5 A57 1991, pp299

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8.INTERNATIONAL SERVICE

BEYOND INDUSTRIALIZATION: Ascendancy of the Global Service Economy, Ronald Kent Shelp, Praeger publishers, New York 1981, pp.243 WID-LC HD 9980.5.S 45 1981

INTERNATIONAL TRADE IN SERVICES: AN OVERVIEW AND BLUEPRINT FOR NEGOTIATIONS, GEZA FEKETEKUTY, BALLINGER PUBLISHING COPANY, CAMBRIDGE, MA 1988 pp.355, HD9980.5.F45 1988

INTERNATIONAL COMPETITION IN SERVICES: A Constitutional Framework, John H. Jackson, American Enterprise Institute for Public Policy Research, Washington D. C.1988 pp.73 WID-LC HD 9980.6.J33 1988

Service Industries in The World Economy, P. W. Daniels, Blackwell Business 1993, Oxford, HD .9980.5. D363 1993, pp. 210

ESSAYS ON THE SERVICE INDUSTRY AND SOCIAL SECURITY IN JAPAN, KOICHI EMI, KINOKUNIYA BOOK-STORE CO.,LED. 1978 pp.186 HD 9987.J32.E47

^THE URUGUAY ROUND SERVICES IN THE WORLD ECONOMY, Messerlin /Sauvant, The International Bank For Reconstruction and Development/The World Bank 1990 HD 9980.6.U78 pp 220

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9. Countries

Growth, Development and the Service Economy in the Third World, David L. McKee, PRAEGER, New York 1988, pp.147, WID-LC HD 9989.D44 M35 1988

UNITED STATES SERVICE INDUSTRIES HAND BOOK, WRAY O. CANDILIS, PRAEGER, NEW YORK, 1988, pp.238, HD9981.5.U59 1988

THE SERVICE SECTOR IN SOVIET ECONOMIC GROWTH: A Comparative Study, Gur Ofer, Harvard University Press 1973 HD 9986.R92035 1973 pp 202

THE SERVICE SECTOR IN SOVIET ECONOMIC GROWTH: A COMPARATIVE STUDY, GUR OFFER, HARVARD UNIVERSITY PRESS 1973 pp.202, HD9989.S65.O35x1973

THE SERVICE INDUSTRIES IN A DEVELOPING ECONOMY: ISRAEL AS A CASE STUDY, GUR OFER, FREDERICK A. PRAEGER, PUBLISHER, 1967, pp.167 HD9987.182 O3 1967

SERVICE activity IN DEVELOPING COUNTRIES: An Based on National Accounts Blades/ Johnson/ Marczewski OECD Development Center1974 HD 9980.5.B55 pp 253

Empirical Measurement and Analysis of Productivity and Technological Change: Applications in High-Technology and Service Industries, J.R. Norsworthy and S.L. Jang,1992 Elsevier Science Pubishers B.V., North-Holland Amsterdam. London. New York. Tokyo 1992 ,338.064 N86
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10.Information Technology

Information Technology in European Service: Towards a Microelectronic Future, JOHN CHILD & RAY LOVERIDGE Basil Blackwell , Cambridge MA 1990, pp.401 WID-LC HD 9980.5.C48 1990

SERVICES IN TRANSITION: The Impact of Information Technology on the Service Sector, Edited by GERALD FAULHABER ELI NOAM ROBERTA TASLEY, Ballinger Publishing Company .Cambridge,Massachusetts A Subsidiary of &Row, Publisher, Inc. WID -LC HD 9981.5 .S 44 1986

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11.Service Productivity

Measuring and Enhancing The Productivity of Service and Government Organizations, Marvin E. Mundel, Published in Hong Kong by NORDICA INTERNATIONAL LIMITED for Asian Productivity Organization,1975.pp296

Productivity in Service Organizations: Organizing for People, Herbert Heaton, McGRAW-HILL BOOK COMPANY,1977,HD57.H37 331.1/18 77-8484.pp233

The quality-productivity connection in service-sector management, JOHN C. SHAW, CPA, Van Nostrand Reinhold Company, New York,1978,HD31.S434 658.4 78-15756.pp143

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12.Health Service Management

Management of Hospitals and Health Services: Strategic Issues and Performance, Rockwell Schulz, Alton C. Johnson, third edition ,The C.V. Mosby Company,1990.pp330

Strategic Management of Health Care Organizations (Third edition ), Peter M.Ginter, Linda M. Swayne, W. Jack Duncan, Blackwell Publisher Ltd, Oxford,1998.pp85

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13.Leisure Services

The Future of Leisure Services, Geoffery C. Godbey, Venture Publishing, Inc.1989

Leisure Services, H. Douglas Sessoms, Prentice Hall College Div, 6th edition, 1984

Values and Leisure and Trends in Leisure Service, Academy of Leisure Sciences, Venture Publishing, Inc.1983

Commercial Leisure Services: Managing for Profit, Service, and Personal Satisfaction, John J. Bullaro, Edginton, Macmillan Pub Co, 1986

Productivity Issues in Services at the Micro Level: A Special Issue of the Journal of Productivity Analysis, Zvi Griliches, Jacques Mairesse (Editor), Kluwer Academic.1993

Leisure Services in Canada: An Introduction, Mark S. Searle, Russell E. Brayley, Venture Publishing, Inc., 2nd edition, 2000

The Economics of Leisure and Tourism, John Tribe, Butterworth-Heinemann, 2nd edition, 1999

The Economics of Leisure and Sport, Andrew Cooke Publisher: International Thomson Business Press, 1994

The price of leisure, an economic analysis of the demand for leisure time，John D. Owen, McGill-Queen's University Press, 1970

Contemporary Society and Growth of Leisure, Kenneth Roberts Longman, 1979

A Social History of Leisure Since 1600, Gary S. Cross, Venture Publishing, Inc. ,1990

Leisure and Leisure Services in the 21st Century, Geoffrey Godbey, Venture Publishing, Inc.1999 Cato Avenue State College, PA16801,1997.pp253

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14.OTHERS