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Vargo and Akaka_2009: Service-Dominant Logic as a Foundation for Service Science:Clarifications


时间:2012-01-03 21:33:35来源: 作者: 点击:

Vargo and Akaka_2009: Service-Dominant Logic as a Foundation for Service Science:Clarifications Pp3中山大学中国第三产业研究中心

service science is an emerging discipline concerned with the evolution, interaction, and reciprocal cocreation of value among service systems (Maglio and Spohrer 2008; Spohrer et al. 2008). Servicedominant (S-D) logic (Vargo and Lusch 2004a 2008) is an alternative to the traditional, goods-dominant (G-D) paradigm for understanding economic exchange and value creation. This service-centered view is based on the idea that service – the application of competences for the benefit of another – is the basis of all exchange. S-D logic has been identified as an appropriate philosophical foundation for the development of service science (Maglio et al. 2009). However, perhaps partly because S-D logic is first necessarily encountered through the G-D logic paradigm to which it runs counter, it is sometimes misinterpreted and thus misrepresented. This paper discusses S-D logic as a foundation for service science by

Vargo and Akaka_2009: Service-Dominant Logic as a Foundation for Service Science:Clarifications
文件类型: .pdf 29bd4c9a216d885bc146dac4980fee8b.pdf (441.34 KB)
reviewing the foundational premises of S-D logic and clarifying several misinterpretations related to 1) the S-D logic meaning of “service,” 2) the role of service in economic exchange, and 3) the nature of value cocreation. Drawing on these clarifications, implications of an S-D logic foundation for service science are proposed.Pp3中山大学中国第三产业研究中心

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