1、Service Management

by James A. Fitzsimmons, Mona J. Fitzsimmons, James Fitzsimmons, Mona Fitzsimmons

2、Service Management and Operations (2nd Edition)
by Cengiz Haksever, Barry Render, Roberta S. Russell, Robert G. Murdick

3、Service Management: Operations, Strategy, and Information Technology with Student CD-Rom Mandatory Packageby James A Fitzsimmons, Mona J Fitzsimmons

4、Service Management w/ Student CD-Rom

by James A. Fitzsimmons, Mona J. Fitzsimmons, James Fitzsimmons, Mona Fitzsimmons

5、Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers

by Bernd H. Schmitt, Bernd Schmitt

6、Applied Quantitative Methods for Health Services Management

by Lee F. Seidel, Robin D. Gorsky, James B. Lewis

7、Dilemmas in Human Services Management: Illustrative Case Studies (Springer Series on Social Work)

 by Raymond Sanchez Mayers, Federico, Jr. Souflee, Dick J. Schoech, Dick Schoech

8、IT Service Management: An Introduction

by IT Service Management Forum

9、Ethics in Health Services Management