Richard B. Chase_2009:Revisiting “Where Does the Customer Fit in a Service Operation?”
时间:2011-12-09 23:00:21来源: 作者: 点击:次
In 1978 I asserted that a “rational approach to the rationalization” of services requires first of all a classification system that sets one service activity system apart from another (Chase 1978). The classification I developed came about from an effort
