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服务业网站


时间:2004-09-06 00:40:12来源: 作者: 点击:

International Financial Services London (UK)

 

School of Management Studies for the Servic,University of Surrey,UK

The goal of the School is contained in its mission statement: "To enhance the position of the School as the international leader in the field of Service Sector management education and research.

RESER

European Network Services & Space

The European Services Forum (ESF)

Service Link

European Commission's INFO-POINT on World Trade in Services

http://www.esf.be/

Market Access Database (European Commission)

 

Statistical information on Services trade, etc.
SITrends, sponsored by "The Mark Twain Institute"

 

US Service Sector Statistics

US Census Bureau

Office of Service Industries and Finance (US)

 

SITrends.org - Service Industries Trends

 

U.S. Department of Commerce

 

CSI

US Coalition of Service Industries Service Link

Federated Services of the State of San Paulo Brazil)

 

The Fishman-Davidson Center for Service and Operations Management

 

Services Exporting Homepage from ITC's

 

Service-Growth Consultants (SGC)

 

Government of Canada services 2000

 

Brookings Program on Output and Productivity Measurement in the Service Sector

http://www.brook.edu/scholars/jtriplett.htm
http://www.brook.edu/dybdocroot/views/papers/triplett/20000112.pdf

Center for E-Service

The mission of the Center is to be the world's leading e-service strategy and research center

Journal of Service Research

The Journal of Service Research is considered the worlds leading journal in service research. Edited by Roland Rust, Director of the Center for e-Service

James A. Fitzsimmons

William H. Seay Centennial Professor of Business
University of Texas at Austin

Christopher Lovelock

recognized around the world as an authority on managing in the service sector of the economy

ICS

The Institute of Customer Service is THE professional body for people working and involved in customer service

David Lyth

Industrial and Manufacturing Engineering ,Western Michigan University

http://business.wm.edu/skb/

 

Developing an eService Strategy

This report addresses the subject of eService, and how to develop strategies to deliver outstanding service using new technologies and media.

The International Service Study (ISS)

a research project on service practices and performance.The participating countries include:Argentina, Australia, Canada, Cyprus, Germany, Hong Kong (China), Mexico, Portugal, Spain, UK, and USA.

The Global Services Network (GSN)

an informal, private sector-led, forum which gathers the global services community of business people, government officials, academics, and others who are committed to increased trade and investment in services

Lynnette F. Brouwer

Ph.D.Associate Professor,Department of Hospitality and Tourism Service Management Program,Hotel, Restaurant, and Tourism Management Program

Service Management
University of Wisconsin-Stout
College of Human Development College of Technology, Engineering and Management

another first for UW-Stout. It is the first degree program of its kind in the nation. This new program, established in 1998, educates majors for careers in service sector industries and organizations.

The University of Alberta School of Business

offers a broad, comprehensive range of programs across a wide business spectrum. The School is also home to a number of offices, institutes and research centres. They are centres of excellence, designed to build upon particular strengths and research interests of our faculty members. Some were created to meet special needs identified by generous donors.

网 站

描 述

Australian Services Network

www.acsi.asn.au

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