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网 站 |
描 述 |
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US Service Sector Statistics |
US Census Bureau |
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Office of Service Industries and Finance (US) |
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SITrends.org - Service Industries Trends |
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U.S. Department of Commerce |
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CSI |
US Coalition of Service Industries Service Link |
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Federated Services of the State of San Paulo Brazil) |
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The Fishman-Davidson Center for Service and Operations Management |
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Services Exporting Homepage from ITC's |
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Service-Growth Consultants (SGC) |
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Government of Canada services 2000 |
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Brookings Program on Output and Productivity Measurement in the Service Sector |
http://www.brook.edu/scholars/jtriplett.htm
http://www.brook.edu/dybdocroot/views/papers/triplett/20000112.pdf |
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Center for E-Service |
The mission of the Center is to be the world's leading e-service strategy and research center |
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Journal of Service Research |
The Journal of Service Research is considered the world’s leading journal in service research. Edited by Roland Rust, Director of the Center for e-Service |
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James A. Fitzsimmons |
William H. Seay Centennial Professor of Business
University of Texas at Austin |
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Christopher Lovelock |
recognized around the world as an authority on managing in the service sector of the economy |
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ICS |
The Institute of Customer Service is THE professional body for people working and involved in customer service |
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David Lyth |
Industrial and Manufacturing Engineering ,Western Michigan University |
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http://business.wm.edu/skb/ |
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Developing an eService Strategy |
This report addresses the subject of eService, and how to develop strategies to deliver outstanding service using new technologies and media. |
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The International Service Study (ISS) |
a research project on service practices and performance.The participating countries include:Argentina, Australia, Canada, Cyprus, Germany, Hong Kong (China), Mexico, Portugal, Spain, UK, and USA. |
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The Global Services Network (GSN) |
an informal, private sector-led, forum which gathers the global services community of business people, government officials, academics, and others who are committed to increased trade and investment in services |
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Lynnette F. Brouwer |
Ph.D.Associate Professor,Department of Hospitality and Tourism Service Management Program,Hotel, Restaurant, and Tourism Management Program |
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Service Management
University of Wisconsin-Stout
College of Human Development College of Technology, Engineering and Management |
another first for UW-Stout. It is the first degree program of its kind in the nation. This new program, established in 1998, educates majors for careers in service sector industries and organizations. |
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The University of Alberta School of Business |
offers a broad, comprehensive range of programs across a wide business spectrum. The School is also home to a number of offices, institutes and research centres. They are centres of excellence, designed to build upon particular strengths and research interests of our faculty members. Some were created to meet special needs identified by generous donors. |
